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Our Legal Terms and Policy Commitments

At 1nh, we believe you should know exactly how your account data is handled, what terms govern your use of the platform, and where to turn when you…

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1nh Our Legal Terms and Policy Commitments
POLICY CONTACT

Reach Us for Legal or Policy Queries

If you have questions about how our terms apply to your account, how your data is used, or want to make a formal request under applicable privacy law, our policy support team is available through the channels below. We aim to acknowledge formal requests within two business days and resolve them within the period required by law.

Team online

Legal Email

Send a written query or formal data request to our legal address. We log every submission and aim to respond within two business days, with resolution inside the statutory window.

Live Chat

Our support agents can direct you to the right legal or policy document and escalate formal requests to the compliance team during standard support hours, seven days a week.

Help Centre

The Help Centre hosts the current versions of all policy documents. You can compare versions, download a copy of our privacy policy, or submit an account-data query through the self-service portal.

HOW WE HANDLE IT

Data Handling, Cookies and Account Security at 1nh

We take a layered approach to protecting the data connected to your account — from the moment you enter your details to the point where your data reaches…

Data Collection

We collect only what is necessary to operate your account — name, contact details, payment identifiers for UPI or Paytm…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security

Passwords are stored using one-way hashing. Two-factor authentication is available on your account settings page and we recommend enabling it…

Data Retention

Account data is retained for the period required by applicable financial regulations.

Your Rights

You have the right to request a copy of your data, ask us to correct inaccuracies, or request deletion where…

Policy Updates

When we update the terms or privacy policy in a material way, we send a notification to your registered email…

Frequently Asked Policy Questions

The questions below address what our terms mean for your account, your data, and your rights as someone who accesses 1nh where local law permits. If your question is not answered here, our legal contact channel is the fastest route to a specific answer.

Yes. Submit a data access request through the legal email channel. We will compile a structured copy of the personal data held against your account and deliver it within the period required under applicable privacy law.

Contact support via live chat or email, identify the specific field that is incorrect, and provide the correct detail. We will update the record and confirm the change to your registered email address within five business days.

We retain transaction reference identifiers for the period required by financial regulations. Full payment credentials like UPI handles or Paytm wallet tokens are not stored on our servers after the transaction is authorised.

Account closure triggers a data-retention review. Personal identifiers are removed once the mandatory financial-record retention period expires, typically within the window set by applicable Indian regulations, after which active records are deleted.

We send an email to your registered address before any material change takes effect, describing what has changed and when. Minor editorial updates may not trigger a notification, but the change date is always logged on the policy page.

Yes. Analytics cookies are non-essential. You can decline them via the cookie consent banner on first visit or update your preference later through the privacy settings link at the foot of every page. Account functionality is not affected.

Access to 1nh depends on local law and is available where local law permits. The governing law and dispute resolution venue are stated in the full Terms of Use, which you can download from the Help Centre at any time.